Last Updated: December 18, 2025

Welcome to Sunnyrich. Our website address is: https://sunnyrich.com.au/ (hereinafter referred to as “the Site”). We specialize in providing original commercial design, custom manufacturing, and product delivery services for businesses. We deeply value your privacy. This policy is designed to clearly explain how we collect, use, disclose, and protect your information when you visit our Site, use our design services, or order custom products.

1. Information We Collect

The information we collect is used to provide you with excellent service and experience, including:

  • Information You Provide Directly: For example, when you register for an account, inquire about designs, place an order, fill out a contact form, or communicate with us, you may provide your name, email address, shipping address, billing address, phone number, payment information, and design brief files (such as logos, copywriting, etc.).

  • Information Collected Automatically: When you browse the Site, we automatically collect certain information through cookies and similar technologies, such as your IP address, browser type, device information, access times, and browsing history on the Site.

  • Information from Third Parties: We receive transaction status and necessary verification information from third-party payment processors (such as PayPal, Visa issuing banks, and acquirers) to complete your orders.

2. How We Use Your Information

We use your information for the following purposes:

  • Contract Fulfillment: To provide the services you request, including processing design orders, manufacturing custom products, arranging logistics and delivery, managing payments, and communicating with you regarding these matters.

  • Site Operation and Improvement: To operate, maintain, and improve our website, services, and user experience.
  • Communication: To contact you regarding your orders, account, our services, or policy changes. With your consent, we may send you marketing communications (you may unsubscribe at any time).

  • Security, Fraud Detection, and Compliance: For fraud detection, risk assessment, prevention of cybersecurity incidents, and to fulfill our legal obligations. Our payment processing systems may employ automated decision-making based on your transaction data and device information to assess transaction risk. If you object to the result of an automated decision, you may request a manual review by contacting us using the details in Section 11.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to provide, protect, and improve our services. Details are as follows:

  • Strictly Necessary Cookies: These are essential for the website to function, enabling basic features like page navigation and access to secure areas. The website cannot operate properly without these cookies.

  • Preference Cookies: These allow the website to remember your choices (like language or login state) to provide enhanced, more personal features.

  • Statistics Cookies: These help us understand how visitors interact with the website, such as which pages are most popular. This information is used for analytical purposes to improve site performance.

  • Marketing Cookies: These are used to track visitors across websites to display more relevant and personalized advertisements.

You can manage your preferences via our cookie consent banner on your first visit. You can also control or disable cookies through your browser settings at any time, but this may affect the functionality of some parts of the Site. For a detailed list of the cookies we use, their specific purposes, and retention periods, please refer to our [Cookie Policy].

4. Sharing Your Information

We only share your personal information when necessary and do not sell it:

  • Payment Service Providers: To process payments, we share necessary transaction information (such as order amount and order number) with payment processors like PayPal and Visa. Please note that these third parties have their own independent privacy policies.

  • Service Providers: We engage trusted third parties to assist us with website hosting, data analysis, email delivery, logistics and delivery, and customer service. They access information only to the extent necessary to provide services to us and are contractually bound to protect your data.

  • Legal Requirements: To comply with laws, respond to lawful requests from law enforcement, or to protect our rights and the rights, property, and safety of ourselves and others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any new controlling entity and its privacy practices.

5. Data Retention

We retain your personal information only for as long as is necessary to achieve the purposes described in this policy. Specific retention periods are as follows:

  • Account Information: Retained for the duration of your account’s existence. After account closure, we will delete it following a 6-month grace period.

  • Transaction and Order Information: Retained for 1years from the transaction date to comply with legal obligations such as tax and consumer protection laws.

  • Design Source Files & Communication Records: Retained for 1years from project completion or termination of the business relationship for contract fulfillment and potential after-sales service.

  • Website Comments: Comments and their metadata may be retained indefinitely to facilitate automatic recognition of follow-up comments.

Upon expiry of the retention period, or after you exercise your right to deletion, we will securely delete or anonymize your personal information.

6. Your Rights

Depending on the laws applicable in your location, you may have some or all of the following rights:

  • Right of Access and Portability: To request access to and receive a copy of your personal information we hold.

  • Right to Rectification: To request correction of inaccurate or incomplete personal information.

  • Right to Erasure: To request deletion of your personal information under certain conditions.

  • Right to Restrict Processing: To request a temporary restriction on how we process your personal information.

  • Right to Object: To object to specific data processing based on legitimate interests or for direct marketing.

  • Right to Withdraw Consent: To withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

  • Right to Lodge a Complaint: To lodge a complaint with a data protection supervisory authority in your country/region.

  • How to Exercise Your Rights: To exercise any of the above rights, please submit a written request to us using the contact details in Section 11. To protect your security, we may need to verify your identity (e.g., by requesting information associated with your account) before processing your request. We will respond to substantiated requests within 30 days.

For personal information you submit to independent third-party service providers such as PayPal or Visa, related rights requests must be directed to that third party.

7. International Data Transfers

As a company serving global customers, your information may be processed in countries such as China and the United States, where we or our service providers (e.g., cloud hosts, payment platforms) have facilities. For data transfers subject to regulations like the EU General Data Protection Regulation (GDPR), we implement appropriate legal safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) to ensure transfers comply with applicable data protection laws.

8. Third-Party Links and Embedded Content

Our Site may contain links to other websites or embed content (such as images, videos) from other websites. Please note that these third-party websites have their own independent privacy policies, and we are not responsible for their content, privacy practices, or actions. We encourage you to read their privacy policies before providing any information to them.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have inadvertently collected such information, please contact us immediately, and we will take prompt steps to delete it.

10. Changes to This Policy

We may update this policy from time to time. If changes materially affect your rights, we will notify you via a website notice or email before the changes take effect. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, wish to exercise your rights, or need to lodge a privacy-related complaint, please contact us primarily through:

  • Address: Room 1412, Huanong Building, Futian District, Shenzhen, Guangdong Province, China

We typically respond to inquiries within 30 days.