Privacy policy

Last updated: 24 September 2026

Sunnyrich respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, subscribe to our marketing communications or otherwise interact with Sunnyrich.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

Name
Business name
Email address
Phone number
Billing address
Delivery address

Order Information

Products purchased
Order details
Order history
Shipping information
Transaction information

Account Information

If you create an account, we may collect information associated with your account.

Communication Information

We may collect information you provide when you contact us, including enquiries, feedback, complaints and other communications.

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Referring website
Website activity
Cookies and similar technologies

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order
When you create an account
When you contact us
When you subscribe to our newsletter
When you request samples or information
Through our website and Shopify
Through cookies and similar technologies
From service providers involved in processing your order

Where reasonably possible, we collect personal information directly from you.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery
Process payments
Provide customer service
Respond to enquiries
Manage customer accounts
Send order confirmations and updates
Process returns, refunds and complaints
Improve our products and services
Improve our website and customer experience
Conduct business administration and record keeping
Send marketing communications where permitted
Prevent fraud, misuse or security issues
Comply with legal and regulatory obligations

4. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

New products
Promotions
Special offers
Packaging solutions
Business updates
Sunnyrich news

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to your orders or transactions.

5. Cookies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve our marketing and advertising.

Third-party services used by our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

Shopify and website service providers
Payment processors
Shipping and courier providers
IT and technology providers
Email and marketing platforms
Analytics providers
Professional advisers
Government agencies or authorities where required by law

We do not sell your personal information for money.

7. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

For example, Shopify and other technology, payment, email, analytics or cloud service providers may operate internationally.

Where required by applicable privacy laws, we take reasonable steps to ensure that personal information disclosed to overseas recipients is handled appropriately.

8. How We Store and Protect Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include access controls, password protection, secure technology systems and limiting access to information to people who reasonably need it.

However, no online system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service, business records, legal obligations and dispute resolution.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before processing an access or correction request.

11. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve the matter.

Please provide:

Your name
Contact details
A description of your concern
Any relevant information or documents

We will review and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any website you visit.