Refund policy

Last updated: 24 September 2026

We want you to receive your Sunnyrich order in good condition and as expected.

This policy explains when returns, replacements and refunds may be available.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable law, including the Australian Consumer Law.

1. Change-of-Mind Purchases

Unless otherwise required by law, Sunnyrich does not generally accept returns or provide refunds for change-of-mind purchases.

This includes situations where you:

Ordered the wrong size
Ordered the wrong colour
Ordered the wrong quantity
No longer require the product
Changed your business requirements
Found the product cheaper elsewhere

We strongly recommend checking the product specifications, dimensions, colour, quantity and MOQ before placing your order.

2. Faulty or Damaged Products

If your products arrive damaged, defective or do not meet applicable consumer guarantees, please contact us as soon as reasonably possible.

We may request:

Your order number
Photographs or videos of the issue
Photographs of the packaging
A description of the problem
Other information reasonably required to assess the claim

Depending on the nature and seriousness of the issue, we may provide an appropriate remedy, which may include repair, replacement or refund where required by law.

3. Incorrect Products

If Sunnyrich sends you a product that differs from the product you ordered, please contact us as soon as reasonably possible.

After confirming the error, we may arrange a replacement, refund or other appropriate remedy.

4. Shortages or Missing Items

If your order contains fewer products than the quantity shown on your order confirmation, please contact us promptly.

We may request photographs or other information to assist with our investigation.

If a shortage is confirmed, we will work with you to provide an appropriate resolution.

5. Customised Products

Custom-branded, customised or specially manufactured products generally cannot be cancelled or returned due to change of mind once production has commenced.

This does not affect any rights or remedies that cannot legally be excluded, including rights relating to defective or non-conforming goods.

Customers are responsible for checking and approving artwork, logos, text, dimensions and other specifications before production.

6. Refunds

Where a refund is approved, it will generally be issued to the original payment method unless another method is agreed or required by law.

The time for funds to appear in your account may depend on your bank or payment provider.

7. Return Shipping

Where a return is required because Sunnyrich supplied incorrect, faulty or damaged goods, Sunnyrich will determine the appropriate return or replacement arrangements.

For change-of-mind returns that we agree to accept, the customer may be responsible for return shipping and other applicable costs.

8. Assessing a Claim

Sunnyrich may reasonably assess a product before determining the appropriate remedy.

Where appropriate, we may request that products be returned for inspection.

This does not limit any rights you may have under applicable consumer law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.