Shipping policy

Last updated: 24 September 2026

At Sunnyrich, we aim to process and deliver your packaging orders as efficiently as possible.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on:

Product availability
Order quantity
Minimum order requirements
Customisation requirements
Current order volume
Product production requirements

Estimated processing times will be communicated where applicable.

Large-volume, bulk or customised orders may require additional processing or production time.

2. Delivery

Delivery times depend on the delivery location, shipping method, order size and courier availability.

Any delivery timeframe displayed on our website or communicated by Sunnyrich is an estimate and is not a guaranteed delivery date unless expressly agreed otherwise.

Courier delays, weather, public holidays, peak periods, transport disruptions, customs delays and other circumstances outside our reasonable control may affect delivery times.

3. Shipping Costs

Shipping costs will be calculated and displayed at checkout where available.

For large-volume or commercial orders, shipping arrangements may be quoted separately.

If additional delivery charges are required due to unusual delivery requirements, remote locations or other circumstances, we will contact you before proceeding where reasonably possible.

4. Tracking

Where tracking is available, tracking information will be provided once the order has been dispatched.

Customers are responsible for monitoring delivery tracking and ensuring someone is available to receive the order where required.

5. Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address and contact information.

If an order is returned to Sunnyrich because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

6. Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives visibly damaged, please:

Take photographs of the outer packaging.

Take photographs of the damaged products.

Keep the packaging until the issue has been resolved.

Contact Sunnyrich as soon as reasonably possible.

Provide your order number and photographs.

We will assess the issue and work with you to determine the appropriate resolution.

Nothing in this section limits any rights you may have under applicable consumer law.

7. Incorrect or Missing Items

If you receive an incorrect product, incorrect quantity or an item is missing from your order, please contact us as soon as reasonably possible.

Please provide your order number and photographs where relevant so we can investigate and resolve the issue.

8. International Orders

International shipping may be available for selected products and destinations.

International customers may be responsible for applicable:

Customs duties
Import taxes
Government charges
Brokerage fees
Other destination-specific charges

These charges are generally not included in the product price or standard shipping fee unless expressly stated.

Customers are responsible for checking whether the products can legally be imported into their destination country.

9. Delivery Delays

Sunnyrich is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, natural disasters, government restrictions, customs delays, industrial action or other unforeseen events.

We will, however, make reasonable efforts to assist customers in resolving delivery issues.